Help & Support

Support

Have a question or need help? Email us and we will get back to you as soon as possible.

Contact Us

For account issues, bug reports, data requests, or any other questions:

Medical notice: PCOS Lens does not provide medical advice, diagnosis, or treatment. If you have health concerns, please consult a qualified healthcare provider.

Frequently Asked Questions

Does PCOS Lens diagnose PCOS?

No. PCOS Lens is an informational screening and symptom-tracking tool. It uses a structured questionnaire based on the Rotterdam diagnostic criteria to help you identify symptom patterns, but it does not provide a medical diagnosis. Any results should be reviewed with a licensed healthcare provider who can perform the clinical evaluation, lab work, and imaging required for a real diagnosis.

How do I delete my account?

Open the app, go to Settings, then tap Delete Account. This permanently deletes your account and all associated data. If you run into any issues, email us at support@pcoslens.app and we will delete your account manually within 48 hours.

Are meal photos stored on your servers?

No. When you scan a meal photo, it is sent directly to an AI model for analysis and then immediately discarded. Only the resulting text summary and glycemic-impact score are saved to your account. The photo itself is never written to disk on our servers or stored anywhere.

Is PCOS Lens free?

Yes, PCOS Lens is free to download and use. There are no in-app purchases, subscriptions, or paywalled features.

Can I use the app without creating an account?

Yes. You can complete the screening questionnaire and use the app in guest mode without signing up. In guest mode, your data stays on your device only and is never sent to our servers. If you later create an account, your data transfers to your new account.

How do I request a copy of my data?

You can export your symptom and cycle logs directly from the dashboard inside the app. For a full data export or deletion request, email support@pcoslens.app.

What if I found a bug or something is not working?

Email us at support@pcoslens.app with a description of what happened and, if possible, what device and iOS version you are on. We read every report.